Privacy Policy

This policy explains how Thirumala Gold Buyers (“we”, “us”) handles personal information collected through this website and when you contact us.

Our commitments

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date, and it is held securely in accordance with our internal security policy and the law. You can check the information we hold about you by emailing us; if you find any inaccuracies, we will correct or delete them promptly.

Information we collect

• Enquiry and callback forms: your name, mobile number, the service you are interested in and, optionally, the approximate weight of your gold.
• Advertising information: if you arrive from an online advert, the click identifier (such as a Google Ads “gclid”) and campaign details in the page address are stored with your enquiry so we can understand which adverts are useful.
• Technical information: your browser type and the page you submitted a form from.
• At our branches: the KYC documents required for a transaction, as described in our terms and conditions.

How we use it

• To respond to your enquiry or call you back.
• To complete KYC and meet our legal obligations when you transact with us.
• To measure and improve our website and advertising.

We do not sell your personal information.

Service providers

Enquiries are stored with a secure cloud data provider and may be sent to our team by email. Our website is hosted with a cloud hosting provider. These providers process information only to deliver their services to us.

Cookies and similar technologies

We may use technology such as cookies to understand how visitors use our site and to measure the results of our advertising, including Google Tag Manager and Google Ads conversion tracking. Information collected this way may be used to identify you unless you change your browser settings. You can usually set your browser to block or delete cookies. You can also manage Google advertising preferences at adssettings.google.com.

How long we keep it

We keep enquiry information only as long as needed to respond to you and for our legitimate business records, and transaction records for as long as the law requires.

Your choices

You may ask us to access, correct or delete the personal information we hold about you, subject to our legal obligations. Email contact@thirumalagoldbuyers.in or call +91 90086 78434.

Contact

If you have any questions or comments about privacy, contact us at contact@thirumalagoldbuyers.in.